Privacy 

 

Privacy Notice
This Privacy Notice explains how we collect, use and protect any information about you. It also tells you how to get in touch if you have any questions, which we will be more than happy to answer. If you're interested in what we do with cookies and similar technologies, please check out our [Cookie Statement].

We may change this Notice from time to time; so please check back here for any updates.

We offer a range of services related to online car rental, including products and services such as insurance, through our own websites, mobile apps, emails and text messages (‘platforms’). We also do this through our business partners’ websites, social media and other platforms. This Notice applies to all the personal data we collect while we’re doing this, or when you contact us by email, live chat, phone or post. Our business partners should also visit our [Privacy and Cookie Statement for Business Partners] to understand how personal data is processed as part of our business relationship.

In fact, this single Privacy Statement applies to any kind of customer information we collect through all of the above platforms or by any other means connected to these platforms (such as when you contact our customer service team by email).

If you are one of our business partners, make sure to also check out our Privacy Statement for Business Partners to understand how personal data is further processed as part of the business relationship.

We might amend the Privacy Statement from time to time, so we recommend you visit this page occasionally to make sure you know where you stand.

Personal data you give us
We can’t help you make a booking or request a quote without certain information. When you do either of those things, we ask you for the information we need so we can give you what you want. This is pretty standard stuff and may include your name, age, date and place of birth and contact details (email, address and phone number). It can also include information about your passport, identity card and driving licence – and your loyalty programme number and payment information.

In addition, we collect information from your computer when you use one of our platforms, even if you don’t make a booking. This may include your IP address, which browser you use, and your language settings. There are also situations where we receive information about you from third parties, or automatically collect other information. This is a basic overview of the information we collect. Would you like to know more?

We store and use the information that you give us. When you make a booking, we need at least your name, email address and payment information. We might also ask for your home address, phone number and date of birth, and the names of any additional drivers.

If you get in touch with us (by phone, by email or through social media, for example) we will collect information from you there too.

After your booking, we may ask you to provide a review to help us improve our services, and to help ensure future customers get exactly what they’re looking for.

There are also other ways you might give us information. For example, if you’re browsing with your mobile device, you can share your current location with us, so we can provide you with the best possible service. To make things easier, you can also open a user account, which lets you review and manage your bookings, as well as saving your personal settings and your passport and driving licence details. It also makes it easier to make future bookings.

You might also be invited to write reviews to help inform others about your car rental experience. When you write a review on the Rentalcars.com platform, we’ll collect any information you’ve included, along with your display name.

If you create a user account, we’ll also store your personal settings and reviews of previous bookings. This saved data can be used to help you plan and manage future bookings or benefit from other features only available to account holders (such as incentives or other benefits).

We may offer you referral programs or sweepstakes, and participating in these will mean providing us with relevant personal data.

Personal data you give us about others
You might add someone as an additional driver, or you might make a booking on behalf of someone else, for example, a friend, family member or colleague. If you do, please make sure that that person knows you’re giving us their details, and has accepted the way we handle their personal data (as described in this Notice). This is your responsibility.

In some cases, you might use Rentalcars.com to share information with others. This can take the form of participating in a referral programme, as described when you use the relevant feature.

At this point, we have to make it clear that it’s your responsibility to ensure that the person or people you have provided personal data about are aware that you’ve done so, and that they have understood and accepted how Rentalcars.com uses their information (as described in this Privacy Statement).

Personal data we collect automatically
When you make a booking, we record what platform you made it on, and how you got to our platform (if you came through from another site, for example).

Even if you don’t end up making a booking, we may automatically collect some information when you visit our platforms. This may include your IP address, which pages you’ve visited, which browser you’re using, and information about clicks. It might also include information about your computer’s operating system, its application version, language settings, device-specific setting and characteristics, and data that identifies your device.

Personal data we get from other companies
We may also get information about you from social media platforms, our business partners, subsidiaries of the Rentalcars.com corporate family, affiliates of the Booking Holdings Inc corporate group (see [here] for more information) and other third parties. For example:

Anything we receive from these partners may be combined with information provided by you. For example, Rentalcars.com services are not only made available via Redexpocars.com and the Redexpocars.com apps, but are also integrated into services of affiliate partners you can find online. When you use any of these services, you provide the booking details to our business partners who then forward your details to us.

We may combine any of this information with the information you give us directly.

Please see ‘Why do we collect and use your personal data?’ for details.

We may also receive information about you in order to show you more relevant ads, such as the additional cookie data Redexpocars.com social media partners make available to us. Please read the section “Why do we collect and use your personal data?” for more information.

Car rental companies may share information about you with Redexpocars.com too. This could happen if you have support questions about a pending booking, or if disputes or other issues arise about a booking.

Why do we collect and use your personal data?
We may use your personal data in the following ways:

We also use your personal data to contact you about the latest deals, special offers and other products or services we think you might be interested in. There are other uses, too. If you’d like to find out what they are, read on for a more detailed explanation.

Providing your personal data to us is voluntary. However, depending on the type of service you may want to use, we may only be able to provide you with this service if certain personal data is collected. For instance, we cannot process your booking if we do not collect your name and contact details.

A. Bookings: First and foremost, we use your personal data to make and administer your booking, and to forward the necessary details to the company that provides your car (or other product or service, such as insurance). This includes sending you communications in relation to your booking, such as confirmations, modifications, reminders and billing (including issuing invoices). In some cases this may also include processing your personal data to enable online check-in or processing personal data in relation to damage deposits.
B. Customer service: We provide international customer service from our local offices in more than 40 languages, and we’re here to help 24 hours a day, 7 days a week. Our international customer service teams need your details so they can help you make a booking, for example, or to reply to any queries you may have before, during or after your booking.
C. Account facilities: To make things easier, you can create a user account on our platforms. This involves giving us your personal data, and it lets you do a number of useful things. We use the information you give us to administer this account, allowing you to do a number of useful things. You can manage your bookings or other purchases, take advantage of special offers, and manage your personal settings and preferences. It also makes it easier to make future bookings. Managing personal settings gives you the ability to easily see car rentals you’ve searched for and check information you’ve provided.
D. Marketing activities: We use your information for marketing activities. These activities include:
a. Using your contact information to send you regular news about our special offers, discounts and updates, including details of our travel-related products and services (and/or those of our group companies or affiliate business partners). You can unsubscribe from email marketing communications quickly, easily and at any time – just click the “unsubscribe” link in any email or visit our Data Subject Request Portal.
b. Based on your information, individualised offers might be shown to you on the Redexpocars.com website, in mobile apps or on third-party websites/apps (including social media sites) and the content of the site displayed to you might be personalised. These could be offers that you can book directly on the Redexpocars.com website, on co-branded sites, or other third-party offers or products we think you might find interesting.
c. Contacting you by phone, email or SMS with information about insurance products that you didn’t include in your booking.
d. Inviting you to participate in promotional activities (such as sweepstakes, referral programmes or competitions). When you participate in other promotional activities (such as sweepstakes, referral programmes or competitions), only the relevant information will be used to administer these promotions.
E. Communicating with you: There might be other times when we get in touch, including by email, by post, by phone or by texting you. Which method we choose depends on the contact information you’ve previously shared. We process the communications you send to us. There could be a number of reasons for this, including:
a. Responding to and handling any requests you have made.
b. If you have started but not finished a booking online, we might contact you to invite you to continue with your booking. We believe that this additional service benefits you as it allows you to pick up the process where you left off without having to search for a car rental or fill in your booking details again.
c. When you use our services, we might send you a questionnaire or invite you to provide a review about your experience with Redexpocars.com or the car rental company.
d. Sending you other material related to your bookings, such as how to contact Redexpocars.com if you need assistance at the pick-up desk, and information that we feel might be useful to you in planning or getting the best out of your car rental. We might also send you material related to upcoming bookings or a summary of previous bookings you made through Redexpocars.com.
e. Even if you don’t have an upcoming booking, we may still need to send you other administrative messages, which could include security alerts.
f. Sending you a summary of your previous bookings.
F. Market research: We sometimes invite our customers to take part in market research. Please see the information that accompanies this kind of invitation to understand what personal data will be collected and how that data is used.
G. Improving our services: We also use personal data for analytical purposes and product improvement. This is part of our commitment to making our services better and enhancing the user experience. In this case, we use data for testing and troubleshooting purposes, as well as to generate statistics about our business. The main goal here is to get insights into how our services perform, how they are used, and ultimately to optimise and customise our website and apps, making them easier and more meaningful to use. As much as possible, we strive to use de-identified data for this analytical work.
H. Providing the best price applicable to you, depending on where you are based: When you search our apps or website to find a car rental, we process your IP address to confirm whether you are in the European Economic Area (EEA) or in another country. We do this to offer you the best price for the region (EEA) or country (non-EEA) where you are based.
I. Customer reviews: During and after your booking, we might invite you to submit a review. This invite asks for information about the car rental company and your experience. You can choose to display a screen name next to your review, instead of your real name. By completing a review, you’re agreeing that it can be displayed (as described in detail in our Terms and Conditions) on, for example, our platforms, on our mobile apps, on our social media accounts and social media apps, or other channels owned, hosted, used or controlled by Redexpocars.com. This is to inform other customers about the quality of the car rental company you used and any other experiences you choose to share.
J. Call monitoring: During calls with our customer service team, live listening might be carried out or calls might be recorded for quality control and training purposes. This includes the usage of the recordings for the handling of complaints, legal claims and for fraud detection. Not all calls are recorded and recordings are kept for a limited amount of time before being automatically deleted unless Redexpocars.com has determined before then that the recorded calls need to be retained for fraud investigation or legal purposes (as further described below).
K. Promotion of a safe and trustworthy service: To create a trustworthy environment for you, any additional drivers, Redexpocars.com’s business partners and car rental companies, we continuously analyse and use certain personal data to detect and prevent fraud and other illegal or unwanted activities. Similarly, we use personal data for risk assessment and security purposes, including when you report a safety concern, or for the authentication of users and bookings. When we do this we may have to stop or put certain bookings on hold until we’ve finished our assessment.
L. Legal purposes: Finally, in certain cases, we may need to use your information to handle and resolve legal claims and disputes, for regulatory investigations and compliance, to enforce our Terms and Conditions or to comply with lawful requests from law enforcement and other public authorities.
If we use automated means to process personal data which produces legal effects or significantly affects you, we will implement suitable measures to safeguard you rights and freedoms, including the right to obtain human intervention.

If we use automation to process personal data which produces legal effects or significantly affects you, we will always implement the measures required to safeguard your rights and freedoms. This includes the right to obtain human intervention.

To process your personal data like this, we rely on the following legal grounds:
As applicable, for purpose A and B, Redexpocars.com relies on the legal basis that the processing of personal data is necessary for the performance of a contract, specifically to finalise and administer your booking. If the required personal data is not provided, Redexpocars.com cannot finalise the booking, nor can we provide customer service. In view of purposes C to K, Redexpocars.com relies on its legitimate interest to provide its services, to prevent fraud and to improve its services (as set out more specifically under C to K).

When using personal data to serve Redexpocars.com’s or a third party's legitimate interests, Redexpocars.com will always balance your rights and interests in the protection of your personal data against Redexpocars.com’s rights and interests or those of the third party. For purpose L, Redexpocars.com also relies, where applicable, on compliance with legal obligations (such as lawful law enforcement requests).

Finally, where needed under applicable law, Redexpocars.com will obtain your consent prior to processing your personal data, including for email marketing purposes or as otherwise required by law.

If you wish to object to the processing set out under C to K and no opt-out mechanism is available to you directly (for example, on our Data Subject Rights Portal), please contact us at info@redexpocars.com, stating “Privacy” in the subject line.